At 998hihi, we believe online entertainment should stay just that – entertaining, something enjoyable, in control, and never beyond what you can afford. This page is your complete resource for playing smart, recognising red flags, and making use of the protective tools we have built specifically for Malaysian players.
Not just words – it's how we operate every day
For 998hihi, responsible gaming is not simply a compliance checkbox. It is a core value that shapes how we design our platform, how we communicate with players, and how we measure our success as an entertainment platform. Our goal is not to be the platform that takes the most money from players – it is to deliver the most positive and sustainable gaming experience for every individual who joins us.
We are aware that this stance may not always be the most profitable short-term business strategy. However, we believe that a platform which prioritises its players' wellbeing is one that will continue to earn the trust and loyalty of the Malaysian gaming community over the long term. That trust is an asset far more valuable than any short-term gain.
Whether you are here out of curiosity, because you want to play more wisely, or because you are looking for help – we respect that step you have taken. Remember, asking for help or using the control tools we provide is a sign of strength, not weakness.
The concrete principles that guide our responsible gaming practices
998hihi uses a multi-step identity verification process to ensure only individuals aged 18 and above can access the platform. Every new account goes through an automated age check, and enhanced KYC verification may be requested at any time.
Five self-control tools – deposit limit, loss limit, betting limit, gaming break, and self-exclusion – are available free of charge to all members 998hihi with no conditions attached. It can be activated in under 2 minutes directly from your account settings.
System 998hihi actively monitors gameplay patterns to identify signs of at-risk behaviour. Members displaying concerning patterns will proactively receive alerts and offers of assistance from our team.
Support team 998hihi specifically trained in responsible gaming. They are ready to assist not only with technical issues, but also to guide players who need support and direct them to appropriate professional help resources.
All games at 998hihi uses audited RNG (Random Number Generator) technology, and player return percentages (RTP) are displayed openly. We do not hide the odds – we want you to make decisions based on accurate information.
998hihi actively distributes responsible gaming information to all members through in-account notifications, guide articles, and reminders during play sessions. An informed player is a safer player.
Five protective tools you can activate yourself, at any time, at no cost
Set the maximum amount you can deposit into your account 998hihi within a given period. Once this limit is reached, the system will decline any further deposit attempts until the limit period resets automatically. This is the most effective tool for keeping your spending in check before it exceeds the budget you have set for yourself. Limits can be lowered immediately, but increasing a limit requires a 24-hour waiting period as an added safeguard.
This tool lets you set the maximum amount you are willing to lose in a day, week, or month. Once your loss limit for that period is reached, the platform 998hihi will automatically block you from placing further bets once the limit is reached, until it resets in the next period. This is an important safeguard for anyone who feels they might be tempted to "chase" losses – a behaviour that often leads to much bigger problems.
A play break lets you temporarily pause your gaming activity at 998hihi without permanently closing your account. Available break durations are 24 hours, 3 days, 1 week, 2 weeks, 1 month, or 6 weeks. During a break, you cannot make deposits or play, but you may still withdraw any remaining balance in your account. A playing break takes effect immediately and cannot be cancelled once it has been activated.
For those who feel they need a longer break from the platform, 998hihi offers self-exclusion options of 6 months, 1 year, 2 years, 3 years, or 5 years. During the exclusion period, your account will be fully blocked from all activity. We will also take steps to ensure you do not receive any marketing communications. Self-exclusion requests are processed within 24 hours and cannot be reversed before the period ends.
This tool sends you automatic reminders after you have been playing for a duration you set yourself – for example, 30 minutes, 1 hour, or 2 hours. The reminder appears as an in-platform notification with a brief message letting you know how much time has passed. You can choose to keep playing or stop – the decision is entirely yours – but the reminder ensures that choice is a conscious one rather than something that slips by unnoticed. Research shows that awareness of playing time is a key factor in maintaining healthy gaming habits.
Recognise these signs in yourself or someone you care about
You frequently play longer than intended or increase your bet amounts after a loss, hoping to win back what you have lost.
You find yourself borrowing money from family or friends, or using a credit card solely to make deposits on an entertainment platform.
Your thoughts frequently circle back to gambling — planning your next move, dwelling on past wins, or calculating when to play again.
Your gaming activity has begun to consistently interfere with work, family responsibilities, or your social life.
You hide the amount of time or money you spend on gaming from your partner, family, or friends.
You have tried to cut down or stop gambling but found it extremely difficult or impossible to do on your own.
Money set aside for rent, utility bills, food, or your children's needs is being used to fund gaming activity.
You regularly set time or money limits for yourself, but almost always end up exceeding them once you actually start playing.
Your mood is heavily affected by game outcomes – overly elated when you win and deeply stressed, angry, or anxious when you lose.
You find yourself drawn to gaming as a way to escape stress, anxiety, loneliness, or problems in your life.
Check every statement that has been TRUE for you in the past 30 days. Be honest with yourself.
Based on your responses, you appear to be playing within controlled limits. Keep up these habits and remember to always set a budget before you play. The self-control tools at 998hihi is always available to help you stay on track.
You have checked one or two items that may need attention. Consider setting a deposit limit or loss limit at 998hihi. Taking precautionary steps early is far easier than dealing with a much bigger problem down the road.
Based on your responses, there are some signs that your gaming activity may be starting to become a problem. We encourage you to reach out to the 998hihi today or use the self-exclusion tool. Remember, asking for help takes courage. You deserve support.
Four simple steps to activate your play controls in under 3 minutes
Visit website 998hihi and log in to your account using your username and password. Make sure you are on a secure network.
Click the profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Controls" tab in your settings. All five protection tools are listed there with a brief description.
Select the tool you want, enter your preferred limit value or duration, and tap "Save". The limit takes effect immediately.
The most common questions Malaysian players ask about this programme
In addition to using the responsible gaming tools provided by 998hihi, there are a number of smart practices you can adopt yourself to keep your gaming activity enjoyable and manageable.
First and most importantly: set your budget before you start playing, not while you are playing. Decide on an amount you are comfortable spending as entertainment – think of it like a budget for a movie or a dinner out – and stick to it. Deposit into your 998hihi you use Touch 'n Go eWallet, GrabPay, or any other method only up to the budget you have set, and activate a deposit limit to make that commitment even more concrete.
Second, understand that game outcomes at 998hihi – whether slots, Live Casino, Malaysia Super League or EPL Sports Betting, e-sports, or roulette – are entirely random for casino games, and depend on a range of complex factors for sports. No betting system, "guaranteed win" strategy, or pattern can consistently beat the odds over the long run. Anyone who claims otherwise is misleading you.
Third, never play when you are in an emotionally unstable state – whether you are feeling highly stressed, angry, sad, or have been drinking. Emotional instability impairs judgement and can lead to betting decisions you will later regret.
Finally, make playing at 998hihi as one of many leisure activities in your life – not the only one. Maintain a healthy balance between online gaming, social activities, family time, and other interests. The most sustainable entertainment is balanced entertainment.
Register today and enjoy an online entertainment platform that puts your wellbeing first – with free self-control tools, 24/7 support, and a full commitment to responsible gaming.